Returns & Refunds policy
At Thread Decor, We will always accept any return of goods within 1 month of purchase date if the items have not been used and are in original condition as purchased, including all packaging with original tags and labels attached. Should the products be faulty or not to specification and reported to us within 14 days of purchase.
Conditions for No-Questions-Asked Returns:
·Timeframe: You have up to 30 days from the date of purchase to initiate a return/exchange and refund.
·Item Condition: The item(s) must be in their original condition, unused, unwashed, and with all original tags and labels still attached.
·Proof of Purchase: Please provide a valid proof of purchase, such as an order confirmation email or packing slip, when returning the item(s).
·Return Authorization: While not required, it's a good practice to contact our customer support team at info@threaddecors.com to let us know about your return. This helps us process your refund or exchange more efficiently.
Refund Process:
Once we receive your returned item(s) and verify that they meet our return policy criteria, we will process your refund or exchange. The refund will be issued to the original payment method used for the purchase. Please allow up to 3-5 business days for us to complete the process.
Exchange:
If you wish to exchange an item, please let us know when initiating the return. We will assist you in arranging the exchange and providing you with the new item as quickly as possible.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a refund, and there will be no additional cost to you.
If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, you may follow our return policy to return the item(s).
Contact Us:
If you have any questions or require assistance with your return or refund, please feel free to contact our customer support team at info@threaddecors.com. We are here to help you with any concerns you may have.
Thread Decor is committed to providing you with quality products and an exceptional shopping experience. We hope this "No-Questions-Asked" return and refund policy gives you the peace of mind you need when making a purchase from us.
Thank you for choosing Thread Decor. We appreciate your trust in our products and services.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
M A MAZUMDAR 2088 Green Bridge Ln Hanover Park, IL 60133, USA
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@threaddecors.com